Processes & workflow
How work moves through the business, including bottlenecks, handovers, duplication, delays and unnecessary complexity.
DIAGNOSE · BUSINESS PERFORMANCE DIAGNOSTIC
Find where your business is losing performance.
A focused review for established businesses that know there is room to improve but need a clearer view of the causes and what should be prioritised first.
Follow the evidence, not a rigid checklist.
The diagnostic uses a Business Process Engineering approach to examine the parts of the business most relevant to the issue. A problem in one area may be connected to processes, information or decisions elsewhere, so the assessment follows those connections where the evidence leads.
Performance & data
Relevant operating, customer, sales, productivity, service and performance information.
Cost & resource utilisation
Meaningful cost drivers such as labour, logistics, inventory, equipment, suppliers or utilities, where relevant.
People, roles & accountability
Responsibilities, ownership, decision-making, capacity and how work is structured.
Systems & information flow
ERP use, spreadsheets, manual administration, duplicated information, reporting gaps and practical automation opportunities.
Management controls
Planning, KPIs, reporting, review routines, escalation, corrective action and management visibility.
What the diagnostic provides
The review is designed to give management a useful basis for deciding what to do next. Depending on the evidence, it can include:
- Executive assessment and key findings
- Root causes and relevant risks
- Priority improvement opportunities and practical quick wins
- Areas where cost, capacity or performance may improve
- Indicative impact where it can reasonably be quantified
- Recommended future-state improvements
- A prioritised 90-day improvement roadmap
- Executive findings review
Scope and fee
Engagements are scoped according to the size and complexity of the business. A fixed scope and fee are agreed before work begins.
If implementation is the immediate need, see Business Process Improvement & Implementation.
START WITH THE BUSINESS PROBLEM